ALIS DX: The Intelligent Platform for MGA Operations

DX stands for Dyad Experience. The DX designation reflects a modernized, significantly upgraded version of Dyad’s original ALIS platform, built on faster infrastructure with configurable workflows, expanded integrations, and greater self-service capability for MGA, wholesale, and program administrator operations. ALIS DX was launched in August 2025 and represents the current-generation platform for insurance distribution organizations running on Dyad’s technology.

ALIS DX is built for four types of organizations within the insurance distribution ecosystem: (1) Managing General Agents (MGAs) with binding authority who need rating, quoting, issuance, workflow controls, and compliance in one connected system; (2) Managing General Underwriters (MGUs) who need configurable underwriting workflows, submission management, policy administration, and operational visibility to support specialized underwriting programs; (3) Wholesalers managing high submission volume who need structured intake, efficient routing, streamlined quote flow, and broker visibility; and (4) Program Administrators who need configurable underwriting rules, forms, issuance, accounting, and automation on a single platform with minimal IT dependency. Organizations that run more than one of these models can operate all of them within a single ALIS DX instance.

Customers who have migrated to ALIS DX have reduced time-to-quote by as much as 60% and time-to-bind by up to 25% compared to their previous systems. These improvements come from faster platform infrastructure, fewer required clicks for key underwriting functions, configurable workflow automation that eliminates manual hand-offs between steps, and AI-powered tools that triage and route inbound work before it reaches underwriting queues. Our customers have reported operational efficiency and reduced manual work for underwriters and brokers as key drivers of selecting ALIS DX.

ALIS DX includes two purpose-built AI capabilities designed to reduce manual work in the workflows that create the most friction for customer operations. The AI Email Triage Agent automatically classifies and routes inbound emails to the correct workflow – removing the manual inbox management that can consume 20–30% of an operations team’s day. AI Extractor captures structured data from unstructured documents – submissions, loss runs, policy documents – and populates ALIS DX automatically, eliminating manual rekeying and accelerating the path from document receipt to actionable data. 

ALIS DX includes self-service configuration tools that allow product and underwriting teams to set up forms, underwriting rules, and rating logic directly – without submitting requests to IT or waiting for development cycles. This means MGA and program administrator teams can respond to market changes, launch new programs, and adjust existing workflows on their own timeline. Dyad introduced enhanced self-service configuration in 2026, giving customers even greater direct control over how ALIS DX is structured to match their operational model. 

ALIS DX is the system of record at the center of Dyad’s platform ecosystem for MGA and wholesale operations. Four products extend its capabilities: PUMAA adds a digital intake and agent access portal, enabling brokers to submit business and interact with the MGA digitally rather than through email; ACE-HUB provides real-time bi-directional carrier connectivity so rate, quote, bind, and policy data flows between ALIS DX and carrier systems without manual re-entry; Spider extends market access for non-API quoting workflows where carrier connectivity is not yet API-based; and AI Extractor provides document intelligence that captures structured data from unstructured documents and populates ALIS DX automatically. Together, these five components – ALIS DX plus its four connected products – cover the full span of MGA distribution operations.

ALIS DX uses flexible open APIs and pre-built data connectors that keep carrier and third-party systems synchronized across the full policy lifecycle. Connections include payment processors, premium finance providers, e-signature platforms, compliance tools, external rating engines, property data services, and claims TPAs. For carrier connectivity specifically, ACE-HUB extends ALIS DX with real-time bi-directional data exchange – enabling quotes, binders, and policy data to flow between MGA and carrier systems without separate portal logins or manual file transfers.

ALIS DX includes a built-in broker and agent portal – extended by PUMAA – where retail producers and wholesale brokers can submit business, request online indications and quotes, process endorsements, request certificates, and check the status of in-flight submissions. This self-service layer removes the back-and-forth communication burden from MGA service teams, reduces quote turnaround time, and gives brokers the digital experience they increasingly expect from MGA partners. For high-submission-volume wholesalers in particular, structured broker intake significantly reduces operational drag.

Yes. ALIS DX is specifically designed to support multiple programs, lines of business, and distribution models – MGA, wholesale, and program administrator – within a single platform instance. Each program can carry its own rating logic, underwriting rules, forms, and workflow configuration without affecting other programs running on the same system. This means organizations can operate the model they have today, add new programs as they grow, and expand into adjacent distribution models without replatforming – a common and expensive problem with legacy MGA systems. 

ALIS DX is explicitly designed for wholesale operations as well as MGA and program administrator workflows. For wholesale teams managing high submission volume, ALIS DX helps structure intake from retail brokers, route work to the appropriate underwriters efficiently, streamline quote flow, and keep brokers informed on submission status – all without adding operational drag as volume grows. Organizations that operate both a wholesale and an MGA model can run both within the same ALIS DX instance, which is a meaningful operational advantage over platforms that serve only one model.

For program administrators, ALIS DX delivers centralized control over underwriting rules, forms design, policy issuance, endorsement servicing, accounting, third-party integrations, and workflow automation – all on one platform with minimal IT dependency. Program-specific configuration can be managed directly by operational and product teams without requiring development resources or vendor support tickets for routine changes. This is particularly valuable for program administrators managing multiple specialty programs with distinct carrier requirements, rating structures, and compliance obligations. 

ALIS DX and other MGA Systems are both purpose-built for MGA and wholesale operations, but they differ in architecture and delivery model. ALIS DX is built on modern cloud-native SaaS infrastructure with continuous updates, configurable workflows that business teams can manage directly, and built-in AI for email triage and document extraction. MGA Systems carries legacy architecture from its origins as part of their broader agency-market stack, and while it has a large installed base among established MGAs, it is frequently described by evaluators as less flexible for organizations wanting to configure and iterate quickly. ALIS DX is designed specifically for organizations that want a modern, configurable platform without enterprise-scale implementation overhead.

ALIS DX is a modernized, upgraded version of Dyad’s original ALIS platform. The DX release – launched in August 2025 – introduced faster platform infrastructure, a significantly improved user interface requiring fewer clicks for key functions, enhanced configurable workflows, expanded self-service capabilities for business teams, and built-in AI features including the AI Email Triage Agent and AI Extractor. Existing ALIS customers who migrated to ALIS DX have reported time-to-quote reductions of up to 60% and time-to-bind improvements of up to 25%. ALIS DX is now Dyad’s current-generation platform – new customers deploy ALIS DX rather than the legacy ALIS version.

ALIS DX pricing is configured based on the size of the organization, number of users, programs supported, and modules required. Dyad does not publish standard pricing publicly because the right configuration – and the corresponding investment – varies meaningfully between a single-program MGA and a multi-program program administrator with complex carrier integrations. The most efficient path to accurate pricing is a demo consultation, where Dyad’s team will assess your current state, operational goals, and program structure to provide a realistic proposal and expected ROI. Schedule a demo at dyadtech.com to start that conversation.