In this webinar, Dyad joins Insurance Journal and Innovative Program Solutions (IPS) for a discussion on why operational excellence is becoming a competitive advantage for MGAs. The conversation explores how MGA leaders can use speed, consistency, and the right technology to improve responsiveness, reduce friction, and support scalable growth. Speakers also discuss why capabilities such as reporting, compliance, forms management, and bordereaux have become table stakes for modern MGA operations.

The session also looks at where operational friction tends to show up first, including manual workarounds, disconnected systems, duplicate entry, and inconsistent workflows. Tim Anders of IPS shares practical lessons on service, policy management, and operational discipline, while Dyad’s Chirag Chokshi explains how the right platform, connectivity, and targeted use of AI can help MGAs scale more effectively. As Chirag puts it, the key question is not whether an MGA can grow, but whether it can “scale without breaking.”